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Smart Drive Utilities Mac A NEWUnfortunately hard drive failures (which is what you are experiencing) do occur and, seemingly, more frequently than in previous years. GoodSync See why SmartDraw is the smartest way to draw any type of chart, diagram: flowcharts, org charts, floor plans, network diagrams, and more on any device Mac.Now the bad news. Software for Mac A NEW SMART PERSONAL CONTENT APP: Be among the first to try the EdgeRover desktop app Acronis True Image for Western Digital. Users should download Acronis True Image for Western Digital to back up their drives.) Western Digital Dashboard. WD SmartWare (Support for WD SmartWare has ended. HDDScan is a portable.This kind of hardware failure is covered by both Apple's standard warranty as well as the AppleCare Protection plan so your drive will be replaced with a new one.WD Drive Utilities for Windows.I told her that it had mounted fine after the last 2 reinstalls I've had to do. I told the rep this and she said the the drive not mounting doesn't necessarily mean there's anything wrong with the system. After reinstalling and running the Software Update to 10.3.9, the system seems to be up and running but it will not mount any external drives (where my data is located). ***?From what I'm reading on the discussion boards, this message indicates that my hard drive is about to fail.The person who answered the call had me do an Erase Disk and reinstall the OS X (10.3). I called Applecare and they (the rep who answered my call) told me to ignore it because it doesn't represent an accurate description of the problem. Therefore the main thing to do is ensure you ALWAYS have a backup.15 1.25G/12 1G PBs, Mac minis, iBooks G3/G4, Mac OS X (10.4.3) Cube, TAMs, iPods 2G/4G, iPs, AEBS, AXDisk Utility running from the Applications Utility folder is showing SMART status is failing.Before I finished the backup, however, it stopped transferring data completely. At that point the drive had been causing some pauses in the system's operation, but was still reading and writing data OK. Instead of instructing me to reinstall the system over and over, why won't Applecare or the people at the "genius" bar run any diagnostic to see if the hard drive is actually failing!I had my system report a "failing" status on the hard drive when I started up Disk Utility for a regular backup. Then it would log me in anyway to my desktop, however the battery was not showing and the network was not connecting (ethernet cable plugged in).I've run the Apple Hardware Test and it shows no problems.I'm really frustrated right now. The second time I reinstalled the system, everything was up and running, then I try to log back in, get a error message telling me I couldn't log in because there were errors. Reformatting ntfs for macI think whoever asked you to reinstall the system wasn't following their troubleshooting scripts properly-SMART failures don't involve the OS, it's the hard drive itself reporting a problem.In my case, I had had a prior hard disk failure similar to this one. They immediately concurred that a SMART failure was a hard disk failure below the system level before I reported the other testing. At this point I called AppleCare and let them know what I had done, and the results. Restoring the system each time after I get it back from service has been a far larger burden.Afterward I ran TTD from the APP CD, and it reported failure on all hard disk tests, all other tests ran fine. It's too bad, because the signs were there prior to the second repair and I'd be a lot happier if I hadn't had to wait for a third failure.The repairs were done very quickly each time. It seems that there is a general policy of waiting for the third failure before considering replacing a system with problems that don't succumb to simple troubleshooting. In my case that was not enough. Hopefully with yours it will only require a hard drive swap. I'm waiting for my replacement system now. Well, so far as I can tell they did a hard drive swap then ran only the standard benchtop system tests (not that I can blame them for doing that, service costs have to be managed, but they had implied that they would do more, and that's where the problem is-they shouldn't say they're going to do what they won't.)About a week after the system came back the new hard drive failed (just long enough for me to get everything set back up the way it had been a week before the failure and get current updates installed.)As this was a third failure, they agreed to replace the system. I had had a problem with it with one connector in my house beforehand, but figured I had an out-of-spec cable since the Mac worked with every other cable I attached it to (when it came back it even worked with that cable.) I hadn't reported any problems with the modem port, BTW.The only problem was that in my case the repairs were apparently only addressing a symptom, not the actual problem. In fact, on the first repair they replaced my modem connector as well as my hard disk since that failed their testing. The repairs were performed well both times, with no other damage to my PB.
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